Website Maintenance Packages

With additional 30 minutes per month, what type of tasks you can help with?

We keep your site maintained each month and on top of that, you receive 30 minutes of development work time. This time can be used towards the following:

Restore site from backup
Copy edits
Site cleanup
Troubleshooting
Bug Solving

What happens if my site is hacked?

If your website is hacked, we can detect the source of the attack and take steps to secure the site. We can also provide additional protection services that will help prevent any further hacking attempts.

How many support requests can I submit each month?

You can submit as many support requests as you need each month. We provide up to fifteen (15) minutes of issue investigation per request at no extra cost. Should the issue require further investigation, we will send you a cost estimate for resolving it.

How does your maintenance retainer work?

The Silver, Gold and Platinum plans includes one (1), two (2) and four (4) hours support retainer every month.
If there are any unused retainer hours at the end of a month, they may be rolled over into the following month’s hours. Any rollover time from a previous month expires at the end of the following month. For example, all of January’s retainer hours must be used by the end of February or they will expire. Another benefit of the retainer is fractional-hour billing; non-retainer clients pay a one-hour minimum on all requests.
Our maintenance retainer allows you to have access to our services for the duration of your plan. This includes regular updates, security patching, and problem diagnosis and resolution. We also provide additional services such as website optimization and custom modifications on request.

Do you offer discounts for managing more than one site?

Yes, we offer discount pricing for clients with 5 or more sites.

What’s your refund policy?

If you’re not completely satisfied with our services within 30 days of signing up, we provide a full refund. After the trial period, you can cancel at any time. Unfortunately, we cannot provide pro-rated refunds for monthly subscriptions; however, for annual subscriptions, we offer a refund for the remaining months of your subscription.

Do you work with agencies?

Yes. We’re happy to work with agencies! Our WordPress maintenance plans help agencies deliver greater value to their clients, improve their bottom line, and add a new profit stream for their business. With our team of experts, agencies can ensure that their clients receive the best support after the launch of their website.

Does my subscription cover theme and plugin license renewals?

With your subscription, you gain access to our enterprise-level licenses. However, you are responsible for any license renewals required for other plugins and themes used on your site. Please, contact us if you have a question about a particular plugin.

What is the primary difference between site speed and advanced site optimizations?

Site speed specifically denotes the time taken for a webpage to fully load, measured in seconds. On the other hand, advanced site optimizations encompass a comprehensive array of tools and strategies designed to boost the overall performance of a website. This holistic approach focuses not just on speed, but also on various other performance metrics. Consequently, dedicating three hours of focused support is essential to achieve these multifaceted optimization results, ensuring a swift, efficient, and overall enhanced user experience on the website.

Do optimization tools like Pingdom or GT Metrix measure actual site speed?

These tools primarily measure optimizations, checking whether certain optimization strategies are in place rather than the actual speed of the site. They provide scores based on a checklist of optimizations rather than on the loading time of the page.

Can a site have good optimization scores but still be slow?

Yes, it’s possible for a site to score well in optimization tests (like getting an ‘A’) but still have a slow loading time. This discrepancy occurs because these tests focus more on whether optimization strategies have been implemented rather than on actual loading speed.

What are some key factors to consider for improving site speed?

Important factors include minimizing the impact of external services (like ads and social media scripts), optimizing plugins, resizing and compressing images, and implementing effective caching strategies.

If optimizations and improved hosting are implemented but the site is still slow, what should be considered?

In such cases, it might be necessary to invest in better quality web hosting. While more expensive, quality hosting can significantly improve site speed and offer better support, especially for platforms like WordPress.

Do Verixity’s maintenance packages include the installation of SSL certificates?
Are both basic single domain and wildcard SSL certificates covered in these packages?

Yes, Verixity’s Silver, Gold, and Platinum maintenance plans all include the installation of both basic single domain and wildcard SSL certificates. Regardless of the package chosen, clients have the flexibility to secure a single domain or multiple subdomains under one main domain, ensuring comprehensive security coverage for their website needs.